Reputations and relationships; when you build them right the first time, you don’t have to fix them later.
1) Do it right the first time—every time.
2) Do everything possible to minimize customer headaches.
3) Streamline communication by providing a single point of contact for the project.
4) Provide a realistic estimate of the project’s budget and completion schedule.
5) Bring the customer’s vision to life in the most timely and cost-efficient manner.